Terms and Conditions
Terms and Conditions
The following General Terms and Conditions (“GTC”) regulate the relationships of parties to a sales contract entered into by and between Real Student s.r.o., ID: 53 611 713, registered seat at Lermontovova 3, Bratislava - mestská časť Staré mesto 811 05, registered in the Commercial Register with the District Court of Bratislava I under File No. 151750/B (“BestBlades.EU” or “Trader”), and the Buyer who can be also a consumer (“Buyer”). Other information about the Trader is available on web page www.bestblades.eu in section “About us”.
“Buyer” means an individual (consumer) or a sole proprietor or a body corporate.
“Consumer” means an individual acting for purposes that are outside that individual's trade, business, craft or profession.
Legal relationships between the Trader and the Consumer not explicitly regulated in the GTC are governed by the applicable provisions of Act No. 40/1964 Coll., the Civil Code, and related laws.
- an individual registered in the Commercial Register;
- an individual trading or otherwise conducting business under the Trade Licensing Act;
- an individual trading or otherwise conducting business under specific legislation other than the Trade Licensing Act; or
- an individual conducting farming business, registered under specific legislation.
“Entrepreneur” further means an individual acting in compliance with the previous sentence for purposes relating to that person's trade, business, craft or profession, whether acting personally or through another person acting in the name or on behalf of the entrepreneur. Where the Buyer provides his/her registration number in the order, s/he acknowledges being regarded as the entrepreneur by Trader and agrees to be bound by the rules stipulated in the GTC applicable to entrepreneurs.
Legal relationships between the Trader and the Buyer-Entrepreneur not explicitly regulated in the GTC or in the contract entered into by and between the Trader and the Buyer are governed by the applicable provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, and by related laws. Where there is any conflict between the GTC and an individual contract, the contract prevails.
By placing the order, the Buyer acknowledges that s/he has read the present GTC before entering into the contract, and in particular the representations and warranties given in Part II hereof and the Claims Code and Delivery Information constituting an integral part hereof, and explicitly agrees to the same in the wording effective at the time the order is placed.
The Buyer (where applicable) should use the latest version of the mobile app of the Trader.
The Buyer acknowledges that by purchasing the products offered by the Trader s/he does not acquire the right to use the registered trademarks, trade names, company logos, or patents of the Trader or Trader’s contractual partners, except where the individual contract provides otherwise.
The Buyer receives a copy of the GTC via email, in the form of a document attached to the confirmation email sent to the email address provided. The Buyer receives the invoice containing the details of the contract and the receipt issued according to the Sales Registration Act by email, in the form of a link to the portal where s/he can download the invoice in electronic form, to which the Buyer agrees. The link is sent to the Buyer to the email address provided in the order; or can be accessed after login into the user account, in the About your order section (where applicable). The Buyer may submit a request for a paper invoice using the contact form.
II. Pre-Contractual Representations and Warranties
Trader represents and warrants to the Buyer that:
- The cost of using the means of distance communication is calculated at the basic rate (Trader charges no additional fees on top of the amount charged by the Buyer’s internet/telephone provider; except for the arrangements for delivery).
- The goods are delivered to the Buyer after the Buyer pays the price or makes a deposit or similar payment for specific services offered by Trader and requested by the Buyer.
- Trader enters into no ongoing contracts. Where BestBlades.eu arranges for such contracts to be entered into, the information as to the minimum period for which the contract remains binding is communicated to the Buyer by the respective contract provider, together with the details regarding the price or method of its determination for the billing period, which is always one month, where the price is unchangeable).
- Except as otherwise provided, the licence fee stipulated in a licence agreement of indefinite duration is agreed for the entire licence term.
- The prices for goods and services displayed on the website operated by Trader are quoted including and excluding VAT, with all statutory fees (where applicable). The costs of delivery, however, vary in relation to the selected delivery method, carrier and payment method.
- The Buyer-Consumer has the right to cancel the contract (except as otherwise provided below) within 14 days of:
- receiving the last of the goods (contracts for the supply of multiple products/parts delivered on different days); or
- receiving the first of the goods (ongoing contracts),
by giving notice in writing to the postal or email address of BestBlades.eu, informing Trader of his/her decision to cancel the contract, whether in person at either BestBlades.eu store or by telephone or using the cancellation form available on the website (registered users only).
- The right to cancel the contract does not apply as regards the following:
- The Buyer bears the cost of returning the goods to Trader in case of cancellation and, for distance contracts, where the goods, by their nature, cannot normally be returned by post, also the cost of returning the goods;
- Where the Buyer cancels a contract for the supply of a service the performance of which has already begun, the Buyer pays the Trader an amount which is in proportion to what has been provided.
- The contracts (respective invoices) are saved in the electronic archive which can be accessed by the registered users directly from their user account.
- The Consumer can make a complaint by using the contact form or by approaching the supervisory/state supervision authorities.
- The price of goods pre-ordered by the Buyer is tentative; the final price of the goods may therefore vary. Trader notifies the Buyer of the price change. The purchase price of the goods is determined only after the goods have been stocked by Trader. Any difference between the tentative price paid and the purchase price is refunded by Trader or paid by the Buyer before delivery of the goods, unless the Buyer decides to cancel the pre-order. Trader reserves the right to change the delivery date, even repeatedly, for goods that can be pre-ordered. Where the delivery date changes substantially (for instance, by 14 days), the Buyer has the right to cancel the contract. Where the circumstances on which Trader relied at the time the goods were pre-ordered by the Buyer change to such an extent that Trader cannot reasonably be required to be bound by the pre-order, Trader has the right to cancel the pre-order without further notice and notify the Buyer of the same.
- The contact email address of Trader is email@example.com. Trader, however, recommends contacting it via its contact form.
- Trader hereby informs the Buyer that it provides free take-back of particular electrical and electronic equipment, batteries and accumulators subject to the conditions set out herein.
III. Sales Contract
1. Contract Execution
The Buyer creates an order for the products in a distance manner by adding the selected goods, service or digital content to the cart and by proceeding to checkout or by using the “Buy Now” option (registered users only). The Buyer can change the products added to the cart as well as the selected delivery and payment method before placing a firm order. The Buyer should check all details and/or options s/he has provided/selected in the order. The sales contract is concluded at the time the order created by the Buyer is confirmed by the Trader; Trader is not responsible for any data transmission errors. The Buyer is informed about the executed contract in a confirmation email letter sent by Trader to the email address provided by the Buyer.
The Buyer may be assisted in concluding the contract in other manner than by distance, by an employee of BestBlades.eu, either directly at the branch or by telephone or as part of a fax or e-mail order from BestBlades.eu.
The confirmation email letter includes the latest wording of Trader’s GTC and Claims Code. Except where the GTC provide otherwise, the executed contract (incl. the agreed price) may be amended or cancelled only by agreement of the parties or in cases stipulated by law.
Orders worth over EUR 4,000 incl. VAT created by the Buyer within a single transaction and/or day are required by the Trader's system to be created by the Buyer from the user account registered on the e-shop www.BestBlades.eu; only user accounts used in the past to create one or more online orders which were completed under a valid contract not cancelled by the Buyer will be allowed. Otherwise, where the Buyer fails to comply with the above, Trader has the right to cancel the order without further action.
Where any gift is provided together with the goods and the Buyer does not use it, the Buyer should contact Trader in advance and notify Trader that s/he is not interested in accepting the gift; in which case the Buyer will be sold the goods without the gift. Otherwise, where the Buyer accepts the gift and then cancels the contract, s/he should return the gift as set out in Part VIII hereof.
The contract is archived by BestBlades for at least five years from the day it is concluded, however, not longer than for the period stipulated by relevant law. The contract is archived for the purpose of its performance and is not accessible to third parties other than those having an interest in the contract. Information about the individual technical steps leading to the contract execution is implied by and the process of contract execution is comprehensibly described herein.
By executing the sales contract, Trader undertakes to deliver the purchased goods or digital content/licence to the Buyer and to enable the Buyer to acquire title/licence to the same; the Buyer undertakes to accept the product/digital content and pay Trader the purchase price.
Trader reserves the right of ownership to the goods; ownership to the goods passes to the Buyer from the moment the purchase price is paid in full. The same applies mutatis mutandis to the purchased licences or services.
Trader delivers the goods to the Buyer together with relevant documents relating thereto and enables the Buyer to acquire title to the goods/licence in compliance with the contract.
Trader fulfils its obligation to deliver the goods to the Buyer by allowing the Buyer to examine the goods at the place of performance and by notifying the Buyer of the same in due time.
Where the goods are to be delivered by Trader, Trader delivers the goods to the Buyer-Entrepreneur by assigning the goods for dispatch to the first carrier for delivery to the Buyer and enables the Buyer to claim the rights under the shipping contract from the carrier. Any goods designated for the Buyer-Consumer are delivered by Trader to the Buyer-Consumer at the time the goods are handed over to the Buyer-Consumer by the carrier.
Where more products are delivered by Trader than agreed, the sales contract is deemed entered into for the products delivered, unless the Buyer rejects the products without undue delay.
Trader delivers the purchased goods to the Buyer in the agreed amount, quality and design. Except as otherwise agreed, the goods are packed by the Trader according to custom and usage or in a manner which assures that they are protected against deterioration and damage. The same applies also to the goods to be shipped.
To minimise any damage and ensure smooth delivery of goods ordered by the Buyer within a single transaction and/or day in excess of EUR 3,500 incl. VAT, Trader reserves the right to deliver the goods to the Buyer only after the purchase price is paid in full. Once the purchase price is paid by the Buyer in full, the goods are dispatched by Trader as specified by the Buyer in the order.
3. Passing of Risk
The product is faulty if it lacks the agreed characteristics. The product is further considered faulty where the Buyer is delivered other than the ordered product or the documents necessary for the use of the product contain defects.
The Buyer has the right to claim defective delivery on the grounds that the product was defective when the risk passed to the Buyer, even if the defect develops only later. The Buyer has the right to claim defective delivery also on the grounds of a defect that arose later as a result of Trader’s breach of its obligation.
The Buyer should examine the product, its characteristics and quantity as soon as feasible after the risk passes to the Buyer and report to Trader without delay any defects or faults found.
The risk passes to the Buyer when the product comes into the physical possession of the Buyer; and/or when the Buyer rejects to accept the product although s/he has been allowed by Trader to dispose of it.
Damage to the product occurring after the risk has passed to the Buyer does not affect the Buyer’s obligation to pay the purchase price, unless the damage occurred as a result of Trader’s breach of its obligation.
Where the Buyer fails to accept delivery of the product, the Trader has the right to sell the product after giving prior notice to the Buyer and providing the Buyer with an additional reasonable period to accept the delivery of the product. The same also applies to circumstances where the Buyer defaults on payment for the product which can be delivered only after the purchase price is paid.
4. Liability of Trader
Trader guarantees to the Buyer that the product is free from defects when delivered to the Buyer. In particular, Trader guarantees to the Buyer that, at the time the product is delivered to the Buyer:
- The product has the characteristics agreed by the parties or, if no agreement is reached, the product has the characteristics described by Trader or the manufacturer or expected by the Buyer with respect to the nature of the goods or as advertised.
- The product is fit for the purpose stated by Trader or for the purpose it is intended for.
- The product is provided in the corresponding quantity, size or weight.
- The product complies with the requirements stipulated by law.
- The product is considered defective at the time of its delivery where the defect appears within six months from the day the product is delivered to the Buyer.
- Except as otherwise provided, the Buyer has the right to make a defective product claim within 24 months of delivery. This does not apply to:
- products sold at a reduced price because of the defect;
- damage resulted from wear and tear;
- defects caused by ordinary use or wear and tear which were apparent at the time the product was accepted by the Buyer; or
- cases implied by the nature of the case.
Where a gift is provided together with the goods, the Consumer acknowledges that the defective product claim may be made within 24 months only for the goods sold but not for the gift provided together with the goods. The Consumer may make a defective product claim for the gift within 14 days of receiving the product. The Entrepreneur may not make any defective product claim for the gift.
The periods of guarantee are detailed in the Claims Code.
Different time limits for making a defective product claim may apply with respect to the Buyers-Entrepreneurs; however, only where that information is explicitly stated, in which case the product is labelled accordingly.
Where the Buyer knew that the product was faulty before s/he accepted it or damaged the product him/herself, no defective product claim may be made.
Discounted/used products found faulty are subject to a price reduction rather than replacement.
5. Material Breach of Contract
Where the defect develops within the stipulated time limit and the defective delivery constitutes a material breach of the contract, the Buyer has the right to:
- replacement of the defective product or missing part, unless it is other than disproportionate taking account of the nature of the defect; where the defect occurs on a component part, the Buyer may only claim replacement of that component part or, where the remedy is impossible, terminate the contract; where, however, the above is disproportionate taking account of the nature of the defect, especially where the defect can be removed without undue delay, the Buyer has the right to have replacement free of charge;
- repair of the defective product;
- reduction in the purchase price of an appropriate amount; or
- contract termination.
In making the defective product claim, the Buyer notifies Trader as to which redress scheme shown above s/he has opted for and does so immediately or without undue delay thereafter. The selected option may not then be changed without Trader's consent; with the exception of a defect requested by the Buyer to be repaired and subsequently being identified as irreparable. Where Trader fails to remove the defect within a reasonable period or the Buyer is notified by Trader that the defect cannot be removed, the Buyer may claim a reduction in the price of an appropriate amount instead of terminating the contract or terminate the contract.
Where the Buyer fails to opt for the redress scheme in due time, s/he has the same rights as in the case of an immaterial breach – see below.
The Buyer-Consumer has the right to a reduction in the price of an appropriate amount also in circumstances where Trader is unable to deliver a new product free of defects, replace the component part or repair the product, or where Trader fails to remove the defect within a reasonable time or where the remedy would cause significant inconvenience to the Buyer.
6. Immaterial Breach of Contract
Where the defective delivery constitutes other than material breach, the Buyer has the right to replacement or reduction in the price of an appropriate amount.
Unless the Buyer claims the reduction in the price of an appropriate amount or terminates the contract, Trader may deliver the missing parts or remove the legal defect. Other defects may be removed at Trader’s discretion either by repair or replacement.
Where Trader fails to remove the defect in due time or refuses to remove the defect, the Buyer may claim a reduction in the price of an appropriate amount or terminate the contract; the selected option may not then be changed without Trader's consent.
7. General Breach of Contract
The Buyer has the right to replacement also in circumstances where the defect can be removed but the product cannot be properly used because the defect is recurring (an identical defect occurs three times) or the product develops multiple faults (three or more faults developed at the same time), in which case the Buyer-Consumer has the right to terminate the contract.
Where the product is replaced, the Buyer returns the original product back to Trader (along with all accessories delivered together with the product) at Trader’s cost.
Where the Buyer fails to report the defect without undue delay after the defect could have been detected by the Buyer upon proper and timely examination of the product, the defective product claim will not be handled by the court. The same applies also to a hidden defect not reported without undue delay after the defect could have been detected by the Buyer upon proper examination of the product, however, not later than within two years after the product has been delivered to the Buyer.
8. Satisfactory Quality
A quality guarantee is an undertaking of Trader that the product is fit for a particular purpose or retains its properties. The same applies to cases where the guarantee period or best before date is indicated on the packaging or is advertised. The guarantee may also be given in relation to individual component parts of the product.
The guarantee takes effect at the time the goods are delivered to the Buyer. Where the product is delivered to the Buyer as agreed in the contract, the guarantee takes effect at the time the product is delivered at the final destination. Where the purchased product is to be put into operation by a party other than Trader, the guarantee takes effect at the time the product is put into operation, provided that the Buyer orders that service together with the product or no later than within three weeks after receiving the product and lends necessary assistance and co-operation.
Where the defect is caused by outer circumstances after the goods are at the Buyer 's risk, the Buyer is not entitled to make a claim under the guarantee.
Trader should be notified by the Buyer of any product which the Buyer sells, donates or otherwise transfers into the ownership of a third party.
Otherwise, Trader will regard the Buyer to be the owner of the goods entitled to claim defective delivery.
The price of goods pre-ordered by the Buyer is tentative; the final price of the goods may therefore vary. Trader will notify the Buyer of the price change. The purchase price of the goods will be determined only after the goods have been stocked by Trader. Any difference between the tentative price paid and the purchase price will be refunded by Trader or paid by the Buyer before delivery of the goods, unless the Buyer decides to cancel the pre-order. Trader reserves the right to change the delivery date, even repeatedly, for goods that can be pre-ordered. Where the delivery date changes substantially (for instance, by 14 days), the Buyer has the right to cancel the contract. Where the circumstances on which Trader relied at the time the goods were pre-ordered by the Buyer change to such an extent that Trader cannot reasonably be required to be bound by the pre-order, Trader has the right to cancel the pre-order without further notice and notify the Buyer of the same.
IV. Data Protection and Privacy
V. Business Hours of BestBlades.eu
Orders placed online or through a sales team member:
Business Hours: Bratislava Head Office (Timravina 3) - Mo-Su: from 10 a.m. to 5 p.m.
The Trader cannot be held responsible or liable for non-compliance with the opening hours of the online store in the event of a system failure or force majeure.
Details about the opening hours during public holidays are displayed at www.BestBlades.eu.
All prices are negotiable. The prices quoted for goods available at the online store are correct at the time of publishing. The prices are final and include VAT and all taxes and fees payable by the Consumer for the goods (excl. delivery charges and other fees which are shown in the cart in the amount depending on the method selected by the Buyer).
The prices quoted for individual products are final and include VAT and all taxes and fees payable by the Buyer for the goods (excl. delivery charges, COD fees and cost of using the means of distance communication which are shown in the cart in the amount depending on the method selected by the Buyer).
The Buyer acknowledges that there may be circumstances where the Trader and the Buyer enter into no contract, especially where the goods are ordered by the Buyer for a price which has been mistakenly quoted on the website due to an error in the Trader's internal information system or due to a mistake made by an Trader's sales team member; Trader has the right to cancel the contract even after the Buyer has received the confirmation email letter, of which Trader notifies the Buyer without delay. Examples of erroneous prices:
- The quoted price is obviously incorrect (for instance, it does not reflect the purchase or usual price of the goods).
- The quoted price is missing a digit or has one or more extra digits.
- The discount exceeds 50 percent off, without the goods being included in the special marketing campaign or sale and labelled accordingly and without the corresponding amount of discount being advertised.
Trader points out that its information system automatically informs that goods with an obviously incorrect price are discounted or on sale, etc. In case of doubt as to whether the goods are actually discounted or whether there is an obvious error in the price of the goods, the Buyer should contact Trader to verify the price.
The price of goods purchased by Trader under specific conditions from a non-VAT payer offered as used, used or unpacked is quoted excluding VAT in accordance with Section 66 of Act No. 222/2004 Coll., the Value Added Tax Act. The Buyer acknowledges that this fact may only be reflected in the invoice issued for the order in question.
The promotional prices are valid while stocks or supplies of the promotional goods last or a promotion runs on the goods, whichever ends earlier.
Trader wishes to provide to the Customer the most accurate information on the real level of the discounts of the goods/services/licenses offered on the e-shop operated by Trader. The “original price” refers to the lowest price for which the respective goods/services/licenses was offered on Tarder’s e-shop within 30 days preceding the first day of the respective calendar month, excluding any bonuses, promotions, special offers or other discounts or pricing offers. In addition, if the goods/service/license is included in a discount campaign with separate terms and conditions of the campaign in which the discount is provided automatically (e.g. Black Friday, Summer Sale), then the original price is recalculated again for the period of 30 days immediately preceding the day of inclusion the respective goods / services / licenses to the campaign.
Trader reserves the right to declare the sales contract null and void in circumstances where the personal data, payment card, etc. have been misused or where such arrangement has been ordered by an administrative or judicial authority, of which Trader notifies the Buyer.
Trader additionally reserves the right to declare the sales contract null and void in circumstances where the discount or similar voucher has been used contrary to the voucher terms and conditions. In general, where:
- The discount voucher has been used to obtain goods other than that for which the voucher is redeemable.
- The discount voucher has been used in conjunction with any other promotion although the application of multiple discounts has not been explicitly forbidden.
- The discount voucher has been used against a purchase the value of which is lower than the voucher value.
- The discount voucher is found by Trader to have been already used.
The Buyer acknowledges that the sales contract cannot be validly executed in the circumstances shown above and that Trader is entitled, among other things, to make claims for reversal of unjustified enrichment.
The orders can be placed:
- online at the Trader´s online store BestBlades.eu (“Online Store”);
- by email at https://bestblades.eu/;
- by telephone.
All orders made directly at either BestBlades.eu store can be placed anytime during the opening hours exclusively of the respective store of BestBlades.eu. All orders made by telephone can be placed with the BestBlades call centre during the opening hours of the call centre.
Trader recommends the Buyer to place all online orders from the Buyer’s registered user account. All Buyers using a public internet access point are further recommended by tarder to log out after finishing the session.
The Buyer is notified of the estimated time of delivery by email. The length of delivery and delivery price vary depending on the delivery method selected by the Buyer on the second step of the ordering process. The Buyer acknowledges that the estimated time of delivery may change depending on the logistical possibilities of Tarder and/or its carriers, of which Trader notifies the Buyer without delay.
VIII. Contract Cancellation
Trader recommends the Buyer to back up his/her data on the device before cancelling the contract for the sale of that device and only then delete the data from the device.
The Consumer has the right to cancel the contract within 14 days. The cancellation period referred to in the first sentence begins with the day on which the contract is entered into, and on the day on which the Consumer receives:
- the goods (sales contract);
- the last of the goods (contracts for the supply of multiple products/parts delivered on different days); or
- the first of the goods (ongoing contracts).
The Consumer can cancel the contract by completing and submitting the model cancellation form available on the Tarder´s website; once submitted, the completed form is confirmed as received by Trader in writing without undue delay.
The cancellation notice and goods should be sent to:
BestBlades.eu Timravina 3, 811 06 Bratislava
The stated address of BestBlades.eu is also applied in the case of purchase by distance from BestBlades.eu on the basis of the authorization of BestBlades.eu to ensure the process of exercising the right of consumers to withdraw from the purchase contract as well as easy access to the consumer complaint process (receipt and issue of goods for the purpose of handling complaints).
The goods should be returned within 14 days of the date the Buyer-Consumer notifies Trader of his/her wish to cancel the contract; complete, with all documents, undamaged, clean, preferably in their original packaging, in the condition and value in which the goods were received. Any fuel tanks returned as part of the returned goods must be returned empty.
Contracts for the sale of consumable products (cosmetics, drugstore products, etc.) may only be cancelled where the Buyer returns the products undamaged, unused and in intact original packaging.
All Consumers wishing to cancel their contracts within the stipulated time limit are recommended to return the goods to the address of BestBlades.eu stated above, with a letter accompanying the return detailing the reason for returning the product (not required), proof of purchase number and bank account number or indication as to whether a cash refund or return for BestBlades credit is requested, in order to speed up the cancelling process.
The Buyer-Consumer is liable to Trader for any reduction in the value of the goods caused by handling the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
In the case of a cash refund, Trader may ask for proof of identity (ID card or passport) in order to avoid damage and prevent the legitimization of proceeds of crime. Failure to produce the documents may result in the refusal by Trader to give the refund.
The Buyer-Consumer wishing to cancel his/her contract is refunded the entire amount paid under the contract; without undue delay no later than the earlier of 14 days after the contract is cancelled, with the reimbursement being made in the same form of payment originally used for the purchase. Any amount payable to Trader as compensation for a reduction in the value of the goods will be offset against the refund.
Where the contract is cancelled by the Buyer-Consumer, Trader may provide the reimbursement after it receives back from the Buyer-Consumer any goods supplied or is provided with proof that that the Buyer-Consumer has sent the goods back to BestBlades. The Buyer-Consumer should return the goods to Trader without undue delay and no later than the earlier of 14 days after s/he cancels the contract.
The Buyer acknowledges that where gifts are provided with the goods, Trader and the Buyer enter into the gift contract on the condition that the contract ceases to have effect if cancelled within 14 days in which case the Consumer must return the goods together with the related gifts provided and anything by which the Consumer has been enriched; if not returned, the gifts will be considered unjust enrichment. Where the profits acquired by unjust enrichment cannot be returned, Trader has the right to claim monetary compensation in the amount equal to the usual price. Cancellation of the gift contract is without prejudice to the sales contract; the contracts are treated separately.
The Consumer acknowledges that s/he bears the cost of returning the goods to Trader in case of cancellation and, for distance contracts, where the goods, by their nature, cannot normally be returned by post, also the cost of returning the goods.
2. Entrepreneurs, Other
Trader may give the Buyer-Entrepreneur the option to cancel the contract within 14 days. Contracts for the sale of goods worth over EUR 1,860 including VAT or contracts for the sale of a graphic card may not be cancelled.
Where the Buyer-Entrepreneur is given the option to cancel the sales contract, the Buyer-Entrepreneur acknowledges that his/her reimbursement may be reduced to reflect any reduction in the value of the goods.
Where the Buyer-Entrepreneur is given the option to cancel the sales contract within 14 days and the goods are not returned in their original packaging, along with all parts and accessories, the Buyer acknowledges that Trader reserves the right to charge the Buyer for such returns in the amount that compensates Trader for the costs necessarily incurred in putting the goods back for sale.
Any amount payable to Trader as compensation for a reduction in the value of the goods or costs incurred in putting the goods back for sale will be offset against the refund.
Where the product cannot be returned in the condition in which it was received, the Buyer-Trade may not cancel the contract on the grounds of a product fault or claim replacement. This does not apply to circumstances where:
- The condition of the product has changed as a result of an inspection of the product for any defects.
- The product was used by the Buyer before the fault was discovered.
- The product cannot be returned in an unaltered condition due to an act or neglect of the Buyer.
- The product was sold by the Buyer before the fault was discovered, or was consumed by the Buyer or altered by the Buyer in ordinary use. Where only a part of the product was used, consumed or altered, the Buyer returns to BestBlades everything that can be returned and compensates BestBlades up to the amount of benefit received from using the product.
- The defect was not reported in due time, in which case the Buyer loses the right to cancel the contract.
In order to protect the Buyer's rights, the relevant amount of cash refund which is requested in person at any store of BestBlades.eu where the seller is BestBlades.eu, by the Buyer being a body corporate is only paid to the persons authorized to act for and on behalf of the body corporate, that is, to a member of the Buyer's governing body, attorney-in-fact or “trustee” identified by the Buyer in the user account created at www.BestBlades.eu.
4. Obvious Price Error
In addition to other cases provided for by law, Trader has the right to cancel the contract also in the event of an obvious price error.
The contract may be cancelled on these grounds within 14 days after the day the sales contract is made and entered into by and between the Buyer and Trader, by cancelling the Buyer's order or otherwise making it clear to the Buyer that the contract is cancelled.
Where the Buyer has paid at least a portion of the purchase price of the goods, the respective amount is refunded to the Buyer's bank account no later than the earlier of 14 days after the day the contract is cancelled by Trader.
Trader accepts the following methods of payment: see the link for details.
All goods remain the property of Trader until paid for in full. The risk passes to the Buyer at the time the goods come into the physical possession of the Buyer.
Trader reserves the right to offer the Buyer only selected payment methods at its discretion.
The 289/2008 Coll. Act on the use of electronic cash registers requires the Trader to issue a receipt to the Buyer and register the sale with the tax authority online; or within 96 hours of the sale where the technical difficulties arise.
Buyer's billing information cannot be changed after the order has been placed.
In using the credit card at a store of BestBlades.eu, the Buyer should protect the credit card details from being stolen and cover the keyboard with his/her hand when entering the PIN code.
Where the Buyer cancels the contract entered into with Tarder or gets reimbursed for any other reason, Trader makes the reimbursement under the contract using the same form of payment as used by the Buyer for the initial purchase. The Buyer is responsible for the accuracy of the reimbursement details that s/he provides to Trader where the reimbursement cannot be made in the same form of payment originally used for the order (for instance, the customer paid in cash at the store of BestBlades.eu or to a courier, the customer's payment card has expired and Trader does not have other payment details of the Buyer), or where Trader, at its sole discretion, accommodates the Buyer's request to change the reimbursement method.
Trader provides or arranges different delivery methods according to the current availability of each service and with regard to the capacity and accessibility. Trader cannot be held liable for late delivery of goods caused by an event of force majeure or information system failure.
The delivery methods, terms and conditions and prices are detailed here.
The goods paid in advance online cannot be collected by the Buyer without the collection code sent by Trader to the telephone number provided by the Buyer in the order. The Buyer should prevent the collection code from being disclosed to a third party and or otherwise misused.
In order to avoid damage and prevent the legitimization of proceeds of crime, Trader or its contractual partner may ask the Buyer to produce proof of identity (ID card or passport). Failure to produce the documents may result in refusal to collect the goods paid in advance online. This right is implied by law, namely by Section 415 of the Civil Code which establishes the duty of prevention and prudence.
The goods ordered by the Buyer being a body corporate may only be collected by a member of the Buyer's governing body member, attorney-in-fact or “trustee” identified by the Buyer in the user account created at www.BestBlades.eu whose identity is ascertained from his/her ID card. Goods purchased by the Buyer being a sole proprietor may only be collected upon presentation of documents that can be used as valid proof of identity (ID card or passport).
The Buyer, on delivery, should inspect the condition of the delivery with the carrier and the carrier's waybill/delivery slip (number of packages, packages sealed with intact tape having company logo, damage to the box). The Buyer has the right to reject a delivery that does not conform to the sales contract, for instance, because the delivery is incomplete or damaged. Where the Buyer accepts the damaged consignment from the carrier, s/he should note the damage on the carrier's waybill/delivery slip. Incomplete or damaged delivery should be reported immediately by email to firstname.lastname@example.org. A damage report should be drawn up and signed with the carrier and sent to the Trader by e-mail, fax or post without undue delay. Additional claims made on the grounds of incomplete delivery or outward damage do not limit the Buyer’s right to make a product claim yet give the Trader the opportunity to prove that the same does not constitute a breach of the sales contract.
XI. Product Warranty
The warranty is governed by the Trader´s Claims Code and applicable laws of the Slovak Republic in force. In general, the proof of purchase serves also as the certificate of warranty (see the Claims Code for details).
Any disputes arising out of the contract will be governed by the laws of the Slovak Republic and resolved by competent Slovak courts.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply, with reference to Article 6 thereof.
Any disputes arising between Trader and the Buyer may also be settled out of court; the Buyer-Consumer may approach a dispute resolution body, such as the Slovak Trade Inspection , or use the ODR platform More information about the alternative dispute resolution scheme can be found here. Trader, however, recommends the Buyer to contact Trader to address the issue before resolving it out of court.
The contact email address of Trader is email@example.com. Trader, however, recommends contacting it via its contact form. This version of the GTC, together with all its annexes, is effective as of 29th April 2022 and substitutes any previous version of the GTC and its annexes. A copy of the GTC is available at the head office or either store of BestBlades.eu or online at www.BestBlades.eu. Trader reserves the right to amend the GTC from time to time without prior notice.